Return Policy
Your satisfaction is our number one priority! Please review our return policy below.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@mygirlcrush.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@mygirlcrush.com.
Damage and Other Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We DO NOT accept returns on Final Sale items or any items that do not have the original tags attached to the item.
Exchanges
The fastest way to ensure you get what you want is to return the item you want exchanged and once it is inspected and approved, we will send you a replacement item. You will be responsible for all shipping costs with regards to the exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you haven't seen the refund, please contact us at customerservice@mygirlcrush.com.
